Below are some frequently asked questions you may find yourself asking regarding Rebounderz Memberships. To serve our guests more expeditiously, we politely ask that you read over the below questions and answers during your review of our offerings. If you have additional questions after reading the below, feel free to call, email, or visit us!

• Can I upgrade my membership from one tier to another?
  • Absolutely; however, this must be done in store. Upgrading from one tier to the next re-starts your initial 6-month or 12-month agreement (depending on which option you choose) and cancels your first agreement without penalty.
• Does the Unaccompanied Minor Fee (Fri & Sat 6PM to close) apply if my child has a membership?
  • Yes, this fee applies.
• Can I use one membership for more than one child?
  • No. Memberships are associated with one individual person and may not be shared.
• How often am I billed?
  • You will be billed once per month on or about the same date you signed up.
• Can I change the card that I pay my membership dues with?
  • Yes! You can alter your payment method online or in-store through the Membership Management Portal.
• What are the cafe specials associated with Membership?
  • Members will receive exclusive savings at our full-service in house cafe. Cafe deals are as follows; and, may be limited based on the availability of products, staffing, and wait times. Because all Rebounderz kitchen orders are “made to order” to ensure fresh and tasty meals, wait times may be longer than usual during times of high order volume or busy operations. Member Only Cafe Options Include:
    • $10 Large (14-Inch) One Topping Pizza
    • $1 Bottles Of Water
• How Long Do Rebounderz Memberships Last?
  • Rebounderz Memberships are offered in 6-month terms and 12-month terms. When you sign up for a membership, you’re agreeing to remain a member for a minimum of 6 or 12 consecutive months (depending on which option you chose at time of sign up) unless you cancel within the parameters of the membership agreement.
• How old do I have to be to sign up?
  • Memberships may be assigned to individuals of any age; however, anyone responsible for paying for the membership must be 18 years or older; or, prove emancipation or self-guardianship.
• Can I downgrade my membership from one tier to another?
  • No.
• How often are member-only events held?
  • While Rebounderz does not have a “set schedule” for Rebounderz Member events, we plan on holding at least 1 member event at least every 3 months.
• How do I cancel my membership?
  • You are able to cancel your membership by completing the steps outlined in the Membership Agreement you agree to and acknowledge when you first sign up.
    • Note: Cancelling your membership before your 6-months or 12-months have occurred is not permitted unless specifically outlined within the Membership Agreement. Cancelling early may result in fees in addition to the remaining outstanding monthly payments due.
• I bought a membership for the wrong child; but, I don’t see a way for me to change who it’s assigned to online. How can I fix this?
  • As long as the child you accidentally bought the membership for has not used the membership, we are able to switch the child the membership is associated with; however, if the membership has been used even once, we’re unable to re-assign the beneficiary.
• What happens if I move?
  • Depending on the distance, you may be eligible for an early cancellation without penalty. Refer to the Membership Agreement within your Membership Portal for specifics regarding this question and what information you may be required to provide to Rebounderz in the event of a move.
• Can I use my membership at any Rebounderz location?
  • No. The membership you purchase usually does not transfer from one location to another.
• How often can we use the membership?
  • All memberships may be used any and every day that Rebounderz is open. All memberships permit daily admission with either 1-hour or all day access depending on the tier you purchased.
  • Admission is not guaranteed if we are at capacity or due to other circumstances outside of our control.
• How do I redeem the discount for my child’s birthday party?
  • You may make the reservation for your party online, in person, or over the phone. If your child has a valid and current Rebounderz Membership at the time the party reservation is made, you may call, email, or visit Rebounderz and inform us your child is a member. Once we review and confirm membership status, we will apply the discount to your reservation.
  • “Birthday Party” discounts are only valid on reserved Rebounderz Birthday Party packages and not applicable for group events or general admission.
  • The Birthday party MUST be celebrating the child whom is also a member.
• Can I make reservations online with my membership?
  • At this time, members may only purchase tickets in-store; however, you’re welcome to come to the store prior to your planned trip and purchase in advance. We expect to have online reservations for members available soon.
• Are there any days or times where I am unable to use my membership?
  • Members may use their pass/membership any day that Rebounderz is open to the public; however, may not be granted admission if we are at capacity, hosting a private event, or closed for the day (Christmas and Thanksgiving are the only 2 days per year Rebounderz plans to close).
• Can I buy someone else’s child a membership?
  • While you are able to do so, you will then be responsible for the entire 12-month agreement and all payments. Further, Memberships require a valid waiver on file; and, you may not fill out the waiver for a child whom you do not have legal guardianship of.
• How do I check the status of my membership?
  • You may call or email us to inquire about the status of your membership; or, you may log into your online portal, click “profile”, and scroll to the tab labeled “memberships”.
• I have an Ultimate Unlimited Membership – How do I claim my free Drink/Popcorn each visit?
  • Rebounderz will provide you with a wrist band that will be cut off at time of redemption for your drink / popcorn. If the wristband falls off, you must bring it to a staff members attention immediately in order to ensure you’re given a new one.
• Where can I view / review the membership agreement?
  • You can review the Membership Agreement as frequently as you’d like through your online portal. You will also have the opportunity to read and review (and must acknowledge and agree to such) prior to the completion of your purchase.
• When I try to sign up for a membership the price for the first month is $9.99 more – is this an error?
  • No – This is not an error. Rebounderz memberships incur a $9.99 fee associated with the cost of the administrative work necessary for each membership within our system. The first month is the only month the $9.99 fee is applied and each month thereafter does not have an additional fee associated with such.